E-Government in Malaysia : Its Implementation So Far and Citizen’s Adoption Strategies

Electronic government is defined as the use of Internet and other digital devices in public sector to deliver services and information. The adoption of e-government integrates both the processing and the communication technologies since it integrates people, processes, information, and technology in the service of achieving government objectives. By implementing e-government, it will help to improve the government processes, connect citizens and build interactions with and within the civil society.


As one of the strategies to achieve Vision 2020, Multimedia Super Corridor (MSC) has been introduced to accelerate Malaysia’s entry into the Information Age.

Under the e-government flagship, seven main projects identified which are:
- Generic Office Environment (GOE)
- Electronic Procurement (eP)
- Human Resource Management Information System (HRMIS)
- Project Monitoring System (PMS)
- Electronic Services Delivery (eServices)
- Electronic Labor Exchange (ELX)
- ESyariah.

Factors for a successful e-Government implementation in Malaysia are:
- The government’s willingness to share information with the public and across government agencies/departments
- Expansion of national electricity grid and promotion of alternative energy sources
- Promulgation of relevant laws and regulations to secure privacy and legal recognition of electronic interactions and electronic signatures
- The technical and decision making skills in government increases

In order to encourage citizens to adopt e-Government, government have to know the citizens’ needs. Citizens expect and demand governmental services with a high degree of quality, quantity, and availability in a 24-hour, seven-days-a-week, and year-round fashion. Besides, citizens do not adopt e-Government because they are lack of confidence with the system. Thus, government should make sure the e-transaction does not suffer from security leakage problems. Furthermore, the government also must take note the availability of the system, integrity and confidentiality of data and system. Moreover, government should also provide assurance to show that the security measures have been properly implemented.

The latest update can view this PDF document www.epractice.eu/resource/203

The achievement in the e-Government plan can view this PDF document http://www.whitehouse.gov/omb/egov/documents/2008_Expanding_E-Gov_Report.pdf